100% Human-Powered Transcription

To ensure the highest quality of transcription, we transcribe all content completely manually (in other words, it’s done by humans). We never use any automation or software-based transcription tools as these can never be as accurate as human-driven transcription.

Transcription is handled by our highly qualified team of qualitative research specialists. The team is managed by Dr Eunice Rautenbach, who holds both a Masters and Doctoral degree in language practice. All team members have extensive transcription experience, are native English speakers (from the US, UK and SA) and have worked on numerous dissertations, theses and research projects.

Yes, certainly. You can download a sample transcript here.

Here are a few things that make us different from the rest:

• All transcription is 100% manual and human-based for maximum accuracy (no automation or software).
• Transcription is handled by highly qualified, native English speakers with extensive research experience.
• Your confidentiality is legally guaranteed (NDA).
• Should you need it, we can also provide coding support and 1-on-1 coaching for the analysis phase.

Our fee is based on the length and complexity of your recordings, as well as the total size of the project. You can learn about our pricing here.

The typical engagement process is as follows:

1. First, we'll have an initial discussion (over email or Google Meet) to understand your project and requirements
2. Next, we'll provide you with a firm quote and guaranteed timeline.
3. You'll upload your audio files.
4. We'll get to work transcribing and send you the completed project as per the agreed timeline.

Yes, we can transcribe your interviews one by one, or as a batch. However, you may benefit from a better fee if you submit your files in one batch.

We can work with most common audio and video file formats, as long as the audio quality is good. If the recording quality is poor, we will mark the respective sections as [Inaudible] in the transcript file. Poor quality audio will also result in a longer transcription time, so its important to ensure your recordings are of a high-quality.

Yes, we will edit filler words and useless sounds as part of the transcription process.

If you request this before we start with the transcription process, we can do this. However, the responsibility to ensure the anonymity of your interviewees remains yours.

Yes, but this is a separate service. You can learn about our qualitative coding service here.

No problem. Feel free to email us or book an initial consultation to discuss.