Frequently Asked Questions

Have a burning question? Select a service area below to view the relevant FAQs.

General FAQs

Is Grad Coach free?

No. We provide private, 1-on-1 research coaching and support. Naturally, we have to charge for these services. You can view our pricing and packages here.

If you’re looking for free guidance, we offer a comprehensive collection of free material on our blog and YouTube channel, covering everything from initial topic ideation to analysis methods.

Which universities and degrees do you support?

It depends on the service you require:

For data services (e.g. transcription, coding, statistical testing, etc) and presentation services (e.g. editing and proofreading), we can typically assist with all English-based academic projects.

For 1-on-1 coaching services, we can support a wide range of degrees at Bachelors, Honours, Masters and Doctoral level, particularly those within the social sciences. Importantly, our expertise lies in the generic research process itself, not any specific research area (although our coaches naturally have backgrounds in various research areas). Therefore, we can assist students from a wide variety of research areas.

If you’re unsure about whether we’re the right fit, feel free to email us or book an initial consultation.

How is Grad Coach different from a normal supervisor or advisor?

There are 5 key differences, namely:

  • Grad Coach provides unlimited, multi-channel, on-demand support – whereas a supervisor can usually only spend limited time with a student.
  • Grad Coach provides plain-language, actionable advice and feedback – whereas supervisors often communicate in complex “ivory tower academic-speak”.
  • Grad Coach provides a range of time-saving “do for you” services – whereas a supervisor only provides general advice and guidance.
  • Grad Coach provides a 100% safe, confidential space for you to ask questions, learn and grow – whereas the supervisor-student dynamic is complexified as the supervisor is often also the marker.
  • Grad Coach provides access to a range of methodological experts – whereas the supervisor is generally a subject matter expert on your topic, not a stats or qualitative analysis wizard.

To learn more about these differences, please click here for a full explanation.

How are your services delivered?

Our services are provided over digital channels – primarily video/voice conferencing (Google Meets) and email. This ensures that there is always a communication paper trail, which you can review any time that suits you (for example, when you’re writing an assignment).

We provide recordings of all coaching sessions so that you don’t need to scramble to take notes during your coaching sessions. Additionally, the recordings allow you to review a conversation multiple times and extract the most from it.

Do you have any testimonials or reviews?


You can view our Facebook reviews here and our Trustpilot reviews here. If you’re still not convinced, we can provide you with contactable references.

Is your service allowed by universities?

Our coaching services are completely ethical and are therefore allowed by all universities. In fact, numerous universities refer students to us and some even use our content for teaching purposes.

We provide support services to help you improve the quality of your work. Importantly, all work must be written by you – we do not write for you. While there are organisations that will cross this ethical boundary, we refuse to engage in any activity which may be considered academic misconduct. If you are considering any academic writing service, please be aware that the use of such services can lead to expulsion or even revocation of your degree years after the fact.

Our data support services are allowed for certain programs/courses, depending on the focus of the program. For example, if you’re studying statistics, you typically wouldn’t be allowed to outsource your statistical analysis. Conversely, if you’re studying for a management degree, you oftentimes would be allowed to outsource statistical data analysis. You should check with your university if you are at all uncertain about what’s allowed.

Can you write for me?

This should go without saying, but we still get asked about this far too often. The answer is most definitely not.

Grad Coach exists to help people grow. Writing an assignment, dissertation, or thesis for you does not result in you learning anything, and is a serious form of academic misconduct which can result in you being expelled from your program or university.

Will my work be treated confidentially?

Absolutely – all information is treated as strictly confidential. We will never share your data, nor mention your name anywhere. We are also happy to sign a non-disclosure agreement.

What are your terms and conditions?

You can view our full terms and conditions here.

What are your prices?

The pricing structure varies depending on the service (i.e. coaching, data services or language editing services). You can view the pricing details here.

Coaching services are charged on a time basis. All coaching hour purchases are valid for 12 months, and you can use your balance as and when needed throughout the validity period.

Data services and presentation services are generally priced as fixed projects, quoted on a case-by-case basis.

What is your refund policy?

All purchases are strictly non-refundable. 

My work is due in the next few days. Can you help me?

It’s not ideal, but we will do our best to help. Please contact us as soon as possible.